Frequently Asked Questions

Great question! Canes should be fitted at the break in your wrist (where your wrist bends) when standing up straight.

To find the best height for your GoStick Cane, Cyclone Cane, Swing Cane (or even PrimeStick if you're using it at cane height), follow these instructions:

1. Stand up straight with your arms relaxed at your sides.
2. Determine which side you need to use the cane. If you have a bad RIGHT hip or knee, you will want to use the cane in your LEFT hand (the opposite side of your "bad" side). If you don't have a "bad" side, choose your dominant hand.
3. With your arms relaxed at your sides, bend your wrist (in the same side you will use your cane in) and take note of the height.
4. Align your cane to the height where your wrist breaks, using the height adjustment pegs. When correctly aligned, you should have a slight bend in your elbow when gripping the handgrip.
5. This is a forward-facing cane (not your typical grip, but your wrists and hands will thank us later!). Make sure the handgrip is facing away from you.

And you're ready to go!

Dynamo Canes feature a wide, forward-facing grip for comfort, stability, and better posture. The ergonomic design reduces hand and wrist strain by distributing pressure evenly, making it ideal for arthritis sufferers and long-term use. The forward-facing angle promotes a natural walking motion, keeping users upright and reducing stress on joints. Combined with Dynamo’s Crossbow Technology, this design ensures better balance and control, preventing the cane from tipping unpredictably.

Dynamo Canes are designed to fit a wide range of users based on arm length, not just height. Instead of traditional height restrictions, the cane should be adjusted so the handle aligns with the break in your wrist when standing up straight with your arms relaxed. This ensures proper posture, comfort, and stability while using the cane. While all bodies are different, most users between 5'3" and 6'1" find an ideal fit with Dynamo Canes. For the best support, adjust the cane using the height pegs and ensure you have a slight bend in your elbow when gripping the handle.

• GoStick Cane – Supports up to 300 lbs
• PrimeStick – Supports up to 125 lbs
• Cyclone Cane – Supports up to 300 lbs
• Swing Cane – Supports up to 325 lb

GoStick Cane – Adjustable from 31" to 36"

PrimeStick – Adjustable from 31" to 55" (can also be used as a trekking pole)

Cyclone Cane – Adjustable from 31" to 36"

Swing Cane – Adjustable from 31" to 36"

Yes. The Cyclone Tip can be used on other Dynamo Devices such as the Dynamo PrimeStick, the Dynamo GoStick Folding Cane, and the Dynamo Cyclone Cane; it can also be used on other canes that have a standard diameter of ¾".

The Dynamo Cyclone Tip fits standard 3/4" canes only. Whether it's a foldable or standard design cane our tip easily fits most sizes. Remove the old tip and insert the base into the top and push/twist until it is fully inserted. Test Before Use.  

The Cyclone Tip is available for purchase here.

If you received a faulty or damaged order - we're so sorry! We will get this resolved for you as fast as possible. Please send us an email at questions@dynamome.com with your order number, a description of your issue & a photo of the problem you've experienced.

No. The Swing Foot is designed for use on the Dynamo Swing Cane ONLY! It cannot be interchanged for any other devices. The Swing Foot replacement kit can be purchased on our website here.

At Dynamo, we want you to be 100% satisfied with our medical mobility aids products. If you receive a damaged or faulty item please let us know right away at questions@dynamome.com.

If you would like to make a return, we accept returns on all unopened, unused devices within 30 days of purchase. To start your return process on your unopened device, you make access the return portal here.

While each device's warranty varies slightly, all of our Dynamo Devices come with a Limited Lifetime Warranty on the aluminium frame of each device.

The warranty does not extend to non-durable or wearable components such as plastic accessories or synthetic rubber parts, which are subject to normal wear, tear and replacement. Non-Durable Parts* are warranted for 30-days of purchase.

Non-Durable Parts include the Cyclone Tip (p/n 1361), the Handgrip Pad (p/n 1131), the Adjustment Clip (p/n 1260), and the Top Cap (p/n 1155), the GoStick Wrist Strap (1590a), the PrimeStick Wrist Strap (not replaceable), the PrimeStick EVA Foam Wrapping, the internal elastic cord on GoStick, and the Swing Foot Tip (p/n 1408-).

Read more about each device's warranty here.

Yes. We currently sell the following replacement parts for Dynamo Devices.

• Cyclone Tip (found on PrimeStick, GoStick & Cyclone Cane)
• Handgrip Pad (found on GoStick, Cyclone Cane & Swing Cane)
• Adjustment Clip (found on Cyclone Cane & Swing Cane)
• Swing Foot Kit (found on Swing Foot)
• Top Cap (found on Cyclone Cane & Swing Cane)

COMING SOON: GoStick Wrist Strap Replacement

Dynamo Canes are adjustable, but if you find the fit isn’t right, we currently do not offer extensions for our canes. For safety reasons, we do not recommend altering or modifying the cane in any way. If the cane is unopened and unused, we accept returns within 30 days of purchase. To ensure the best fit, adjust the cane so the handle aligns with the break in your wrist when standing upright with your arms relaxed.

Sadly not. Please note: we do not accept opened or used device returns within 30 days of purchase from dynamome.com.

Our office is located in Tampa FL, we don’t currently have a physical shop but our full office address is:

5668 Fishhawk Crossing Blvd, Unit 362, Lithia FL 33547 USA

For assistance please contact us at questions@dynamome.com.

We currently do not provide support via telephone. We are happy to provide you with fast support at questions@dynamome.com.

Our devices are waterproof and able to be used in wet environments such as the shower, pool decks and beaches. To keep your device in good shape, always rinse off seawater or chlorinated pool water and towel dry with a soft cloth.

Currently, you can only purchase & ship products from dynamome.com within the continental United States. Please note: we do not ship to PO Boxes.

If you are located in the UK, you can purchase from our authorized seller QVC UK.

If you are located in Canada, you can purchase from our authorized seller TSC.